Ladder Shop FAQ
Product & Safety Questions
There are many types of ladders, each designed for specific tasks and environments.
For safety and comfort, it’s important to use the right ladder for the job. At Ladder Shop, we stock a huge range of high-quality ladders. Here is a breakdown of the most common types of ladders to help you choose the right ladder.
- Step Ladder (A-Frame)
Use: General-purpose, ideal for indoor tasks like painting and changing light bulbs.
Features: Self-supporting. foldable, stable.
- Extension Ladder
Use: Reaching high places like rooftops, second- or third-story buildings, or tall walls.
Features: Non-self-supporting, needs to lean against a surface, adjustable length.
- Platform Ladders
Use: Tasks requiring prolonged standing at height are often used for painting, electrical work, or construction.
Features: Wide platform for standing and working comfortably with a safety rail. Accessories such as castors, safety gates, and tool trays can often be added. Can be folded for storage.
- Single Straight Ladder
Use: Simple access to heights. Often used on scaffolding and with roof hooks as a roofing ladder.
Features: One fixed length; must lean against a surface.
- Multi Purpose Ladder
Use: Versatile for various tasks, can be used as a step ladder or extension ladder, can be used on stairs and separated to create trestles.
Features: Hinged joints and rung pins allow multiple configurations, great for compact storage.
Ladder Shop Recommendation: Waku Telescopic Ladder – German precision ladders built to last.
- Dual Purpose/Step Extension
Use: Combines A Frame and straight ladder functionality. Often used by electricians and construction workers
Features: Converts from A Frame Ladder to a straight ladder. Dual-purpose ladders flip up versus the Step Extension ladders where the rear section of the ladder slides up rung by rung, offering more height options.
- Attic Ladder
Use: Accessing attic or roof space
Features: Mounted in the ceiling to access the attic, foldable access steps.
- Mezzanine Ladder
Use: Accessing mezzanine floors or elevated storage
Features: Often designed to be removable and retractable, designed for easy safe access. Fitted with dual handrails and a top step flush with step off for extra safe climbing.
Ladder Shop recommendation: Stockmaster Mezzalad
Ladders are available in different materials.
- Aluminium
Pros: Lightweight, rust-resistant, affordable.
Cons: Conducts electricity – not safe for electrical work.
- Fibreglass
Pros: Nonconductive, making them safer for electrical work.
Cons: Heavier and often more expensive than aluminium.
For home use, the multi-purpose aluminium ladder is often the best all-around choice. Here’s a breakdown of why and when you might choose different types:
Multi-Purpose Aluminium Ladder
Why it’s ideal:
- Can be used as an A Frame Ladder for indoor tasks
- Converts to a straight ladder for outdoor use.
- Height adjustable – great for use on stairs or uneven ground.
- Compact storage – folds down easily
- Can also be used as a trestle – great for painting
- Has accessories for added functionality, for example hook on platforms, leg levellers, wall standoffs, and stabilisers
Best Telescopic Ladder on the market: Waku Telescopic Ladder
For Two-Story Homes
If you have a two-story house, you may need an extension ladder to reach your gutters.
Extension Ladder (7-10m)
- The ladder must extend at least 1 metre above the eaves. This provides safer access to the roof.
- Ensure that your ladder complies with Australian Standard AS/NZS 1892
- Choose an appropriate Load Rated Ladder – calculate the total load, including your weight, tools, and materials.
Checklist for Selecting the Right Ladder for Home Use:
- Determine the primary use of the ladder:
- Indoor tasks (painting, changing light bulbs)
- Outdoor tasks (cleaning gutters, reaching rooftops)
- Versatile use (both indoor and outdoor)
- Consider the height requirements:
- For single-story homes, a step ladder or multi purpose ladders may suffice.
- For two-story homes, an extension ladder (7-10m) is recommended.
- Choose the appropriate material:
- Aluminium: Lightweight, rust-resistant, and affordable (not safe for electrical work).
- Fibreglass: Nonconductive (ideal for electrical work).
- Check the load rating:
- Household (Domestic) 100 kg
- DIY/Industrial: 120 kg
- Professional/Heavy Trade 150 kg–200 kg
- Ensure compliance with safety standards:
Ensure the ladder complies to Australian standards ASNZS/1892
- Consider Additional Features:
- Height adjustability
- Foldable for compact storage
- Accessories available
- Evaluate the ladder’s stability, strength, and safety features
Non-slip feet
- Locking mechanism, strength of ladder stiles, arms, and treads.
- Budget considerations
- Determine your budget and find a safe ladder that meets your needs.
By following this checklist, you can select the best ladder for your home use, ensuring safety and efficiency for various tasks.
Our ladders are compliant with Australian standards and European standards.
Australian Standards AS1892 covers portable ladders, specifying:
Material requirements, Load Ratings, design, and construction
How to Avoid Injuries While Using a Ladder
1. Choose a Compliant Ladder
Ensure it meets AS1892 standards
2. Inspect before Use
Look for cracks, loose rungs, and worn feet.
If damaged, tag it out and contact our repairs team for assessment and certified parts.
If in doubt, contact us.
3. Stable Placement
- Always place on stable ground
- Use a Ladder Stopper in a slippery environment.
- Use a levelling accessory for uneven ground.
4. Climb Safely
- Always face the ladder when climbing.
- Use both hands to grip rungs or stiles.
5. Stay Centred
- Keep your body within the ladder’s side rails.
- Avoid leaning or overreaching.
6. Maintain Three Points of Contact
Avoid removing more than one foot or hand grip at one time.
7. Do not Exceed Load Limit
Do not exceed the ladder’s rated capacity, including body weight and tools.
We stock a variety of different load-rated ladders. Australia uses a specific duty rating to indicate the maximum weight capacity. The capacity includes the weight of the user and any equipment or tools. To be compliant, the ladder should have a clear load rating label.
The duty rating is assigned by the manufacturer based on product design and testing.
There are two duty ratings:
- 100 kg-120 kg Domestic Rating
- 120 kg and above Industrial Rating
Only ladders with an industrial rating can be used in the workplace.
Exceeding the load rating is dangerous and voids the warranty.
Yes, we do sell ladders suitable for commercial and industrial use.
Here’s a quick overview of what sets our ladders apart:
- Trusted Brands Only: We stock ladders from manufacturers known for quality, durability, and compliance.
- Repair Expertise: As certified ladder repairers, we understand what makes a ladder safe and long-lasting.
- Test and Tag: We offer a ladder inspection program that includes a safety report on your ladder and recommended repairs that can be carried out on-site or at our warehouses.
- Industrial Rating: Our ladders are available in 120kg to 200kg load ratings and comply with standards.
Expert Advice: Our trained staff can help you choose the right ladder for your job.
A standard ceiling height in Australia is typically around 2.4 to 2.7 metres (8 to 9 feet). To safely and comfortably reach these heights, we recommend:
Recommended Ladder Options for Standard Ceilings
- 1.8m Step Ladder (6 steps) – Ideal for ceilings up to 2.4m
- 2.1m Step Ladder (7 steps) – Suitable for ceilings up to 2.7m
- 2–3 Step Platform Ladder – With a platform height of 0.6m to 0.9m, perfect for tasks like:
- Changing light bulbs
- Painting walls
- Cleaning or decorating
Platform ladders offer the added benefit of a stable standing surface and a high guardrail, allowing you to work with both hands free, ideal for longer tasks or when using tools.
Things to Consider When Buying a Ladder
Choosing the right ladder isn’t just about grabbing one off the shelf. It’s about matching the ladder to your task, space, and safety needs. Here’s what to think about:
- Ceiling height
- Type of task (e.g., painting, electrical, cleaning) – Intended load for the ladder
- Storage space available
- Frequency of use and user comfort
Need Help Choosing?
Contact Ladder Shop and speak with one of our experienced team members. We’ll help you find the right ladder for your job—safely and confidently.
Many customers mistakenly believe that Fibreglass Ladders are stronger and lighter than Aluminium Ladders, but that is often not the case.
Here’s a simple breakdown to clear up the confusion.
Key Clarification:
- Heavier Fibreglass ladders are not necessarily stronger.
- Strength and Stability come from design such as:
- Cross-brace structure
- Base width
- Material thickness and alloy quality
Yes, our ladders are suitable for outdoor use. We stock products from manufacturers known for their quality and durability.
Aluminium Ladders
Highly recommended for outdoor use due to their resistance to rust and corrosion.
Lightweight and long-lasting, making them ideal for frequent outdoor tasks.
Best choice unless you specifically need a Fibreglass Ladder for electrical work.
Fibreglass Ladder
Required when working with electrical sources due to their non-conductive properties.
We carefully select only high-quality fibreglass ladders that are built to withstand the harsh Australian climate and manufactured with the best-quality Fibreglass to resist splintering and reduce the risk of skin irritation, ensuring long-term safety and comfort.
Maintenance & Customisation
Ladder Repairs and Servicing
At Ladder Shop, we specialise in professional ladder repairs and comprehensive safety assessment and inspection. Our trained technicians provide full-service repairs to ensure your equipment is safe, compliant, and ready for use.
Preferred repairers for:
Bailey, Branach, Indalex, and Ladamax
Our Services Include:
Aluminium Ladder Repairs:
Repairing bends, breaks, loose rungs, welding, replacing feet, and replacing frayed or missing ropes on extension ladders.
Fibreglass Ladder Repairs:
Fixing cracks, splintering, UV exposure, and replacing feet. Replacing frayed or missing ropes on fibreglass extension ladders.
Spare Parts:
We stock a wide range of spare parts to suit most ladder brands.
All repairs are carried out to Australian Safety Standards and manufacturers specifications, ensuring your ladders are safe, compliant, and ready for use.
On-Site Ladder Inspections for Businessess
Falls from heights are the third leading cause of workplace injuries in Australia. Our on-site Ladder Audit and Inspection service helps businesses maintain compliance and reduce risk.
We offer on-site ladder audits for commercial and industrial clients, inspecting entire fleets of ladders on a regular basis. This service is ideal for:
- Warehouses
- Construction Sites
- Maintenance Teams
- Facility managers
What’s Included in Our Ladder Audit:
- A comprehensive checklist to ensure nothing is overlooked and that the ladder complies with Australian standards.
- Tagging and identification of each ladder
- Inspection for wear, corrosion, cracks, or structural damage.
- Safety check on rungs, feet, locks, fixtures, and labels
After the inspection, you’ll receive a detailed report with recommendations for repairs or replacement.
Where possible, repairs can be conducted on-site for your convenience.
Portable Ladders should be formally inspected every 6-12 months, depending on usage.
Maintaining your ladder properly is key to ensuring its safety, longevity, and performance. Here are the best practices for long-term ladder care:
- Store Properly
- Store ladders in a dry, covered area away from direct sunlight and moisture.
- Avoid storing heavy items on top of ladders to prevent warping
- Clean Regularly
Clean your ladder of any dirt, paint, chemicals, or moisture
- Inspect Before and After Use
Check for:
- Cracks, dents, or bends in the frame
- Loose or missing rungs, bolts, or rivets
- Worn or damaged feet, frayed and broken rope
- All labels and load ratings are visible and legible
- Lubricate Moving Parts
Apply a light lubricant on hinges, locks, and pulleys on extension or multi-position ladders to keep them functioning smoothly
- Avoid misuse
- Don’t exceed the ladder’s weight rating
- Never use a ladder for unintended purpose (e.g., a scaffold or bridge)
- Avoid dragging ladders
- Schedule Regular Professional Inspections
- Have your ladder professionally inspected every 6-12 months, especially for commercial or high-frequency use.
- Tag and document inspection dates for compliance and safety tracking.
Ladder Shop specialises in custom ladder and access equipment. We can build a ladder or platform to suit any need. Whether you need a ladder for your home or business, we can create a tailored solution that will meet your specific requirements. We can create custom mobile platform ladders, mobile or fixed stairs, roof access ladders, walkways, and work platforms.
Each product we design and manufacture conforms to Australian Standards and OH&S requirements, or we can build to your specifications. Unlike some mass-produced ladders, which are built to one-size-fits-all specifications, custom-built ladders are crafted to specific dimensions and specifications. As a result, they can also be much more effective at meeting your unique workplace requirements, making them a worthwhile investment for many of our commercial and industrial customers.
Creating a ladder that is specific to your needs is important to us, which is why we work with you all the way through the design consultation, fabrication, and even installation process.
Give us a call today, or leave us a query online, and we can get the process started.
Yes, at Ladder Shop, we stock a wide range of spare parts and accessories to help you maintain and customise your ladders for optimal performance and safety.
Spare Parts
We carry genuine parts from leading brands like Bailey, Branach Indalex, Ladamax, and Waku, including
- Replacement feet and end caps
- Platform Ladder castors and gates
- Locks, hinges, clutches, and brackets
- Rivets, bolts, and fasteners
- Rope and pulleys for extension ladders
- Labels and Ladder Inspection Tags
Ladder Shop has been repairing ladders for over 30 years, so we stock a number of parts that are no longer available. Including refurbished parts from older ladders. If we can’t source the part, we can often manufacture it ourselves.
Ladder Accessories
At Ladder Shop, we stock a wide range of accessories to improve safety, stability, and comfort for both work and home use. Our expert team is here to give you advice on the best ladder accessories for your needs and ladder type.
- Ladder Levellers and Stabilisers
- Tool trays and Work Platform
- Roofer Safety Kits and Roof Hooks
- Extension ladder safety equipment to secure your ladder.
We’re here to help with all your ladder needs—from sales and servicing to inspections, spare parts, and accessories.
Contact us Today
Whether you’re looking for:
- A new ladder
- Repairs or servicing
- On-site inspections
- Spare parts or accessories
- Expert advice on ladder safety and compliance
Our friendly team is ready to assist you.
Yes, Ladder Shop offers Australia-wide delivery for most of our ladders and accessories. Whether you’re in a major city like Sydney, Melbourne, or Brisbane, or in a regional area, we can arrange delivery to your location. Delivery Details:
- Nationwide coverage across all states and territories
- Delivery available for individual ladders or bulk orders
- We work with reliable freight partners to ensure safe and timely delivery
- Delivery times and costs may vary depending on your location and the size of the order
Shipping times for ladder orders from Ladder Shop vary depending on stock availability, your location, and the time of order placement. Use the below as a general guide:
Estimated Delivery Times
In-stock items (local metro area):
1–3 business days
Order-in items:
3–14 business days, depending on supplier lead times
Special orders or out-of-stock items:
Subject to lead time—contact Ladder Shop for a quote
Rural or regional areas:
Delivery may take longer and may require delivery to a business/commercial address for large or bulky ladders
Order Processing Times
- Orders are typically processed the same day and dispatched within 1–5 business days for in-stock items.
- You’ll receive an email with tracking or pickup details once your order is ready.
Yes, Ladder Shop does accept returns and exchanges under certain conditions. Here’s a summary of our policy:
You may return your ladder within 30 days for an exchange or refund (minus freight costs), provided that:
- The item is unused
- It is returned in saleable condition and in its original packaging
- You provide proof of purchase
Non-Returnable Items
Returns or exchanges are not accepted for:
- Custom-made products
- Items cut to size at your request
- Items without proof of purchase
Damaged Deliveries
- Contact us as soon as possible
- If your item arrives damaged, take photos immediately and have the delivery driver note the damage.
- If damage is discovered after unpacking, contact Ladder Shop as soon as possible.
Faults Product Warranty
- Ladder Shop honours all manufacturer warranties under Australian Consumer Law.
For Full Return Policy
Ordering & Payments
How to Order Online
- Visit the Website
Go to laddershop.com.au
- Browse Products
Explore our wide range of ladders, accessories, and spare parts. You can filter by type, brand, or application.
- Select Your Item
Click on the product you want, and choose the quantity.
- Check out
Select Delivery or Pickup.
Enter your billing and shipping details, choose a payment method, and confirm your order.
- Confirmation
You’ll receive an email confirmation with your invoice and shipping details once your order is processed.
All orders can be done over the phone; contact us to talk to one of our friendly staff.
Ladder Shop accepts a variety of secure and convenient payment methods for online and in-store purchases.
These include:
- Credit Cards: Visa and Mastercard online or over the phone
- Electronic Funds Transfer (EFT)
- EFTPOS (for in-store purchases)
All online transactions are processed securely through the trusted gateway, eWay, using encrypted technology.
Yes, you can absolutely request a quote for bulk ladder purchases from Ladder Shop
How to Request a Bulk Quote:
Ph 03 9587 1964 or 02 9784 0100
Email: info@laddershop.com.au
Contact Us: http://laddershop.com.au//contact-us/
Let us know the following details:
- Type(s) of ladders needed
- Quantity of each
- Delivery location
- Any specific brands or models preferred
- Whether you need accessories installed
Our friendly team is ready to assist you.
To enquire about trade or wholesale pricing:
- Contact Ladder Shop directly with your business details and order requirements
- Provide information on the types and quantities of ladders or accessories you need
- Ask about setting up a trade account if you plan to order regularly
Email: info@laddershop.com.au
Usage & Installation
Setting up a ladder safely is crucial to prevent falls and injuries. Here’s a step-by-step guide to help you do it right:
How to Safely Set Up a Ladder
- Choose the Right Ladder
- Use the correct type and height for the job.
- Ensure the ladder is rated for your weight and tools (check the duty rating).
- For electrical work, use a fibreglass ladder (non-conductive).
- Inspect Before
- Check for cracks, loose rungs, bent rails, or worn feet.
- Make sure all locks and hinges are working properly.
- Clean off any mud, oil, or debris.
- Set Up on Stable Ground
- Place the ladder on a flat, level, and firm surface.
- Use ladder levellers or stabilisers if the ground is uneven.
- Avoid placing ladders on slippery or soft surfaces.
- Open the Ladder Fully ( A Frame, Multi Purpose, Dual purpose)
Make sure the spreaders (the locking arms) are straight and locked.
- Make sure any latches are in the locked position.
- Use the 4:1 Rule (for extension ladders)
- For every 4 metres of height, place the base 1 metre out from the wall.
- Ensure the ladder extends at least 1 metre above the landing point if accessing a roof or platform.
- Make sure the clutch is engaged and the pulley rope is in good working order.
- Secure the Ladder
- Tie off or secure the top and bottom if the ladder
Use a ladder stopper or stabiliser to secure the base
For roofing work, safety and stability are critical. The right ladder depends on the height of the roof, the surface you’re working on, and how often you’ll be using it. Here’s a guide to help you choose:
- Extension Ladder
- Ideal for accessing the roof from the ground
- Choose a ladder that extends at least 1 metre above the roofline
- Use the 4:1 rule for safe setup (1 metre out for every 4 metres up)
- Add a ladder stabiliser or standoff to prevent damage to gutters and improve stability
- Roof Hooks with Straight Single Ladder
- Available as an accessory designed to be attached to a straight single ladder and hooked over the roof apex.
- Prevents slipping while working on sloped surfaces
- For roofing work, a Roofers Harness Kit is essential for safety when working at heights.
- Platform Ladder (for gutter or edge work)
- Self-supporting with a wide standing platform
- Great for working at the roof edge or eaves
- Offers more comfort and stability than a standard step ladder or extension ladder.
Platform ladders are generally considered safer than standard stepladders, especially for tasks that require:
- Extended time at height
- Frequent movement.
- Use of tools or materials
Key Safety Benefits:
- Stable Standing Surface: A wide, flat platform allows you to stand securely with both feet fully supported.
- Hands-Free Work: The platform design enables you to work with both hands free, improving efficiency and reducing strain.
- Reduced Fatigue: More comfortable for long-duration tasks like painting, electrical work, or maintenance
- Added Features: Many brands have optional accessories, including castors, tool trays, safety gates, and handrails.
Ideal for professionals and DIYers who value comfort, stability, and safety while working at height.
Ladder safety training is essential for preventing accidents and ensuring compliance with workplace safety standards. Here are the best practices for effective ladder safety training.
- Understand Regulations
- Train workers on relevant Australian Standards (AS/NZS 1892)
- Types of Ladders and Their Uses
- Educate on different ladder types (Aluminium VS Fibreglass; Step, Extension and Platform Ladders, etc.).
- Pre-Use Inspection Training
Teach users to inspect ladders before each use:
- Check for cracks, bent rungs, loose bolts, or worn feet.
- Ensure labels and load ratings are visible and legible
- Confirm the ladder is clean and dry
- Safe Setup Practices
- Place ladders on stable level ground
- Maintain a 4:1 angle for extension ladders (1 metre out for every 4 metres up).
- Secure the ladder at the top or bottom if possible.
- Avoid placing ladders near doorways or high-traffic areas without barriers
- Proper Climbing and Ladder use
- Always face the ladder and maintain three points of contact.
- Don’t carry tools in your hands – use a tool belt or hoist.
- Never stand on the top rung.
- Always stay centred and keep your body within the ladder’s side rails.
- Do not exceed Load limits
- Documentation and Refresher Training
- Keep records of all training sessions.
- Provide refresher training annually.
- Tailored Training for Workplaces
- Customise training based on the type of work, ladder use, and environment (e.g., indoor vs outdoor, electrical work, confined spaces, type of ladders used)
Talk to us, and we can arrange training as part of your annual Ladder Inspection Program.
We cover all types of Ladders
For Pricing and Availability please call (03) 9587 1964
and quote the Order Code.
